• What should I do if my account is locked?

  For security reasons, if you enter an incorrect user name or password for multiple times, your account will be locked. Under normal circumstances, your E-APP account will be automatically unlocked in 15 minutes.Some readers

• What should I do if I forget my user name or password?

  You can make use of "Forget user name & password" function provided on the "Applicant Login" page. You have to enter the information required for retrieving user name or resetting password. The system will automatically send the user name or system-generated password to your registered email.Some readers

• How do I use "iAM Smart" to fill in my application information?

  You can use "iAM Smart" function to auto-fill in some of your applicant information by completing the eform for "Create Account", "Applicant Profile" and "Manual Account Creation". Click the "Form filling with iAM Smart e-ME" button; Scan the QR Code displayed on E-APP with the iAM Smart App installed on your mobile phone; and Authorise E-APP to fill in your personal information by tapping "To fill" and "Agree to use" on your iAM Smart App. For further details, please visit: https://wSome readers

• Is it compulsory to fill in the feedback when I log out?

  No. However, we encourage you to fill in your feedback so that we can continue to improve the E-APP system for a better user experience.Few readers