Q: What should I do if I forget my user name or password?

<p>You can make use of "Forget user name &amp; password" function provided on the "Applicant Login" page. You have to enter the information required for retrieving user name or resetting password. The system will automatically send the user name or system-generated password to your registered email.</p>

Question 1

What can I do if the user name, my mobile phone number or email address has already exists when registering an account?

Accepted Answer

If the user name is already in use, please use another one. If your mobile phone number or e-mail address has been used, you should check whether you have registered an E-APP account before.

Question 2

What should I do if my account is locked?

Accepted Answer

For security reasons, if you enter an incorrect user name or password for multiple times, your account will be locked. Under normal circumstances, your E-APP account will be automatically unlocked in 15 minutes.

Question 3

Will my personal information be protected?

Accepted Answer

E-APP will encrypt your personal data and keep the data confidential. Only the authorised parties can have access to and handle your personal data. For details, please read the statement of privacy policy on E-APP.

Question 4

What should I do if I forget my user name or password?

Accepted Answer

You can make use of "Forget user name & password" function provided on the "Applicant Login" page. You have to enter the information required for retrieving user name or resetting password. The system will automatically send the user name or system-generated password to your registered email.

Question 5

How do I create E-APP account to submit programmme application(s)?

Accepted Answer

Click "Create Account" on the "Applicant Login" page;
Read and confirm the details of the important notes;
Fill in your personal particulars;
Set user preferences and account verification method;
Confirm the inputted information; and
Enter the verification code to complete the account creation process.

Question 6

How can I settle the application fee after submitting the application?

Accepted Answer

After submitting the application through the E-APP, institution(s) need to take time to process your application and most of them will send you an email about the payment of the application fee. You may also refer the payment methods of the participating institutions on the E-APP website or contact the respective institution for details.

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