I am a current HKDSE candidate but I am not able to create an account online. What should I do?

You are required to submit:

1. the eform for the Manual Account Creation;
2. a copy of your HKDSE Candidate Entry Information Checklist or Admission Form issued by the Hong Kong Examinations and Assessment Authority (HKEAA) ; or/and
3. Other Supporting Documents.

The application will be processed within 10 working days. If your E-APP account is successfully established, E-APP will send an "Account Activation Letter" with a password to your email address. If you are still not able to create account, please contact the E-APP service hotline 3104 2560 or send an email to eapp_post_sec@edb.gov.hk.

Updated on: 30/07/2025